Thought River Support and Data Controls

Email support@thethoughtriver.com for help. Thought River is a personal reflection practice. It is not therapy, treatment, diagnosis, medical advice, crisis care, or emergency support. If you may be in danger or need urgent help, contact local emergency services, a crisis resource, or a trusted person who can help now.

Using Thought River

You can start with a written or voice Reflection. Thought River prepares a clarification and a personal Moment from the words you choose to share. You can review the clarification, choose a Direction, review the guidance, play the Moment, and save it. A saved Moment appears in Your Reflections.

The first reflection route can work without an account. The app asks you to sign in when you edit a saved Moment or create more Moments from the same Reflection. Do not use Thought River to request emergency help or a clinical assessment.

Reflection and Moment controls

Open Your Reflections from the River menu to find saved work. You can open a Reflection, replay its saved Moment, and use the controls shown in the app to edit or delete it. Deleting a Reflection permanently deletes its source, its generated clarification, and its related Moments. This cannot be undone.

If a save does not finish, check your connection and try again. Before you contact support, note the approximate time, app version, device model, and any non-sensitive error ID. Do not include a Reflection, Moment text, recording, or screenshot that shows private content in your first message.

Account access and deletion

If you use account features, sign in with the same Apple, Google, or verified email account to access account-backed Reflections on another device. For an email account, follow the verification or password-reset steps shown in the app. Never send a password, verification code, authorization code, identity token, provider token, or complete verification or reset link to support.

To delete an account, open Account and profile and use Delete account. Account deletion is irreversible. It removes the account, its authentication records and sessions, and account-owned Reflection and Moment content as described in the Privacy Policy. An offline device can complete its local deletion cleanup when it reconnects.

Guest Reflection content that was not transferred to an account is not part of account deletion. It follows the guest retention period in the Privacy Policy. Deleting a Reflection or account does not remove the device-local age confirmation.

Use **Clear private history** in Account and profile to keep the account, settings, and current River thoughts while you permanently delete all account-backed Reflections, Moments, and Thought Journey history. The app removes the current device copies as part of the request. Hosted audio cleanup can finish after the lists are empty. Content-free deletion records can remain for secure retries and to prevent deleted content from returning.

Privacy and data requests

For a privacy, access, or deletion request, email support@thethoughtriver.com from the email address linked to your account, when you have one. Do not include private Reflection content in the first message. We will verify account control before we discuss or act on an account request.

Support cases and attachments can be retained for up to 12 months after the case closes. Content-free privacy-request and deletion evidence can be retained for up to 3 years. Do not put private content in that evidence.